CANCELLATION POLICY

Cancellation

In the event that the paddling guest or the group or individual participants in the group cannot take part in the scheduled event despite weather approval from us, these cancellation periods and costs apply:
  • up to 10 days prior to the event, no cancellation costs except for the system and processing costs of 8% of the sales value and an additional 3.5% of the sales value for PayPal repayment or reimbursement in the form of a voucher for the full value
  • 9-3 days prior to the event – 60% of the total price
  • from 2 days prior to the event or no-show 100% of the total price

The right of withdrawal cannot be used for purchases with a fixed date, in this case, tickets for a specific event. See the corresponding provision in the German Civil Code (§ 312g right of withdrawal paragraph 2):

Unless the parties have agreed otherwise, the right of withdrawal does not apply to the following contracts:
[…]
Contracts […] for the provision of other services related to leisure activities, if the contract stipulates a specific date or period for the provision.”

You agree to the terms and conditions when buying a ticket by ticking the appropriate box. A cancellation is actually not possible at all. However, as a gesture of goodwill, we have introduced the deadlines so that you can get a voucher when we have time to act.

USC/WELLPASS

If you cancel on short notice (less than 36 hours before the appointment) or do not show up despite a binding booking via our system, the hour will still be deducted from your contingent (at USC “late cancellation” or “no show”) or we will invoice you at the regular rental price.

Illness

Bookings for a fixed date are binding. The number of participants given to us for group bookings is also binding and will be invoiced. The right of withdrawal that exists in principle for online purchases does NOT apply to the purchase of tickets for events on a fixed date or in a certain period of time.
Such circumstances fall within the “general life risk” that everyone bears themselves.
However, our tickets are transferable. In this case, we ask for information.

Weather forecast

The following applies to reservations/bookings: From two days before the booking date, you can assume a reasonably reliable weather forecast. If we are closed due to the weather, we will contact you (at least one day before by email) and the paddling guest can rebook to another date. For short-term information, we need a mobile number.

Reimbursement due to weather failure takes the form of a voucher that is valid for 3 years.
If you want a refund in the form of a cash back, you must notify us in writing via email to info @ sup-club.bayern. The system and processing costs of 8% of the sales value will be deducted and, in the case of PayPal refunds, an additional 3.5% of the sales value.

Why does it cost money on repayment?

When a booking is made, we incur costs that other leisure time organizers such as concert organizers pass on to the customer immediately upon booking:
The customers pay the system fee, processing fee, and Paypal/credit card fee.
We assume all these costs as a gesture of goodwill to our customers.
But we can no longer afford that in the event of a repayment. Alternatively, you can receive a voucher for the full value.