For group bookings: cancellation costs
If we have to cancel the event due to heavy rain or storm warning, there will be no costs for you. So please also plan an alternative program.
In the case, that it is not us cancelling the event but the group themselves, the following amount will be charged: up to 30 days prior to the event – no costs; 30-14 days prior to the event – 30% of the total; 13-4 days prior to the event – 60% of the total; from 3 days prior to the event or in the case of nonappearance – 100% of the total will be charged.
Please send your cancellation in written form via email or letter, the effective date of the cancellation will be the timestamp of the email or the postmark. To avoid cancellation costs we will try to find an alternative date up to 3 days prior to the original event date.
English SUP tickets: